The Experience Phase

The Experience Phase

AUM Project customer journey map, The Experience Phase:

1. Customers begin to experience the artifacts or NFTs they purchase. In the process, they discover and begin to enjoy the artworks and NFTs offered by the AUM Project.

2. The AUM Project offers customers extra benefits or membership opportunities. Customers can benefit from special privileges and advantages offered to members of the project. This is done to encourage clients' commitment and participation in the AUM Project.

3. A communication channel is provided where customers can share their feedback and contribute to the project. The AUM Project provides a feedback mechanism for customers to share their thoughts, experiences and suggestions. In this way, the contributions of the customers for the development and improvement of the project are evaluated.

4. Clients interact by attending AUM Project's community events or artistic works. The project organizes various events, artistic works or community activities that customers can interact with. In this way, customers feel that they are part of the project and have the opportunity to interact with other participants.

In addition, additional information is provided about the AUM Project's astrologers, fortune tellers and the platform serving mystical studies. This platform operates as a marketplace for fortune teller freelancers and offers different mystical services to clients. Through this platform, customers can receive services from different fortune tellers and interact more closely with the mystical world.

This revised customer journey map defines the Experience Phase of the AUM Project. Customers experience the artifacts or NFTs they have purchased and get acquainted with the extra benefits and membership opportunities offered by the project. In addition, a communication channel is provided where they can share their feedback and customers interact by participating in community events or artistic works. Additional information is also provided about the AUM Project's astrologers, fortune-tellers and the platform that provides services on mystical studies. Through this platform, customers can receive services from different fortune-tellers and interact with the mystical world.